Information for Ukrainian refugees

Registration & Enrollment

Is it possible for refugees from Ukraine to register at the municipality of Arnhem?

Whether you can be registered at the municipality, depends on your situation. 

Which situation applies to you? 

 
You currently live in Arnhem (i.e. on one of the ships)

If you live in Arnhem, you can be registered with the municipality in the Basic Registration of Persons (BRP). You will receive an invitation with further information in the near future. You do not have to make an appointment. 

You are not staying on the ship but do live in Arnhem, and you have the Ukrainian nationality
And do you have proof of identity? If so, you can be registered at the municipality in the Basic Registration of Persons (BRP). After registration you will receive a Citizen Service Number (BSN). With a BSN you can arrange matters in the Netherlands, for example work or education. 

You can make an appointment for the following purposes:

Do you have children younger than 21 years? Did they come to the Netherlands with you? Please make an appointment by telephone: 0800 1809. We may need more information from you at first, for example for the arrangement of the right kind of interpreter. We are available on weekdays between 9.00 and 17.00. 
You don’t have children or they did not come with you to the Netherlands. 

You can make an appointment here.

Make an appointment

Documents needed for the appointment:

  • Proof of identity (e.g. a passport, an identity card or a statement from the Ukrainian embassy), and  
  • A declaration by the owner or main occupant (pdf, 72kB), with a copy of a valid identification document of the owner or main occupant.
You are not staying on the ship, but do live in Arnhem and you have a different nationality than the Ukrainian nationality

Do you have proof of identity? If so, you can be registered at the municipality in the Basic Registration of Persons (BRP). After registration you will receive a Citizen Service Number (BSN). With a BSN you can arrange matters in the Netherlands, for example work or education. 

You can make an appointment here. 

Make an appointment

Are Ukrainians allowed to work here? 

You may work or study in Arnhem. To do this, however, you will need a Citizen Service Number (BSN). You will receive this BSN if you are registered in the Basic Registration of Persons (BRP). For more information, please see the question "Can refugees from Ukraine register at the municipality of Arnhem?".

How long may Ukrainian refugees reside lawfully in the Netherlands? 

Residents of Ukraine can enter the Netherlands with, but also without a visa, thanks to the Association Agreement that the EU concluded with Ukraine in 2017. You can stay here for a period of 90 days, with the possibility of a simple extension of 90 days. Therefore, it is not necessary for you to submit an asylum application in order to be allowed to reside lawfully in the Netherlands. Moreover, it has been agreed that residents of Ukraine who exceed the maximum periods, in relation to the current situation, will not encounter any problems as a result.

Documents needed for the appointment:

  • Proof of identity (e.g. a passport or an identity card), and
  • Proof that you had a valid Ukrainian residence permit on 23 February 2022.
  • A declaration by the owner or principal occupant (pdf, 72kB), with copy of a valid ID of the owner or principal occupant.

You are an adult, but do not have an identity card:

Unfortunately we cannot register you yet. The government is still working on an appropriate procedure for this matter. Further information will be made available as soon as possible.

Living allowance and banking matters

Is a refugee from Ukraine entitled to financial support from the Dutch government?

Yes, refugees from Ukraine are entitled to financial support during their temporary stay in the Netherlands. This can be requested from the Dutch Social Insurance Bank (SVB). More information on how to do so will follow as soon as possible.

Living allowance for Ukrainian refugees

Refugees from Ukraine are entitled to a living allowance in the Netherlands. This is provided by the municipality where they reside. More information about this can be found on the page 'Living allowance for Ukrainian refugees'.

Change up hryvnia banknotes

From 15 June 2022 Ukrainians in the Netherlands  can change up to 10,000 hryvnia in banknotes into euros. This can only be done once. You can do this at any GWK Travelex branch. For more information on the website of Refugeehelp

Public transport

Free use of public transport for Ukrainian refugees

In consultation with Connection, Breng and NS, it has been decided that travellers who can present a Ukrainian passport with the driver, can travel for free in some cases. The drivers in Arnhem and surroundings are aware of this. Free travel journeys with NS only apply upon arrival in the Netherlands. Subsequent travel journeys within the Netherlands are not included. For bus trips with Breng, this applies to entries and reunifications with family members.

Health (insurance)

Are you obliged to have health insurance?

Whether you have to have health insurance in the Netherlands, depends on whether you work. 

I have (volunteer) work or I am an intern

Yes, you’ll need Dutch health insurance and pay for it. Care allowance can also be applied for. You can view the conditions and apply for the allowance via the official website of the Tax Authorities (in Dutch).

I don't have (volunteer) work

If you are not working (yet), the healthcare costs are paid from the Subsidy Scheme for Medically Necessary Care to the Uninsured or from the Medical Care Scheme for Asylum Seekers (RMA).

You can read more on the website of the Zorgverzekeringslijn or call the Zorgverzekeringslijn for free on 0800 64 64 644 or from abroad +31 88 900 6960.

Clothing

How can you get cheap/free clothes?

You are welcome at the Salvation Army for free clothing on Wednesday afternoons from 13.00 to 15.30. The address is Kadestraat 1 in Arnhem. Make an appointment in advance via +31 6 44 26 97 45 or +31 6 44 11 07 39. Your host family, if you are staying there, is welcome to come with you.

Are you staying with a host family? You can also visit the Kledingbank, mail in advance to kledingbank.arnhem.eo@gmail.com. Indicate in your e-mail how many people you come with, and what the dates of birth are. You will then receive an email with a date and an address where you can go. Bring proof of identity, if you have one

Contact and information

Where can Ukrainian refugees obtain information and answers to their questions? 

For more information, visit RefugeeHelp.nl. Refugees from Ukraine can contact the municipality to obtain information and if they have any questions via oekraine@arnhem.nl

Consultation hour Vluchtelingenwerk Nederland

Vluchtelingenwerk is also available for Ukrainian refugees who reside in Arnhem. Every Monday, Wednesday and Friday there is a free consultation hour from 10.00 to 12.00. Together with an interpreter, Vluchtelingenwerk tries to guide refugees as well as possible and to find an answer or solution to all kinds of questions. The address of Vluchtelingenwerk in Arnhem is Nieuwe Oeverstraat 120.